COLORADO SOUTH – Imagine logging into one of your financial accounts and finding out that the money you had there is gone.
This is exactly what happened to Karen Clive after checking her PayPal balance and noticing that over $ 1,100 had been transferred to someone else’s bank account.
After battling with PayPal to investigate the alleged fraud, she reached out to News 5 Investigates for help — and we’re getting answers and results.
Clive says that before contacting News 5, she fought for several weeks for PayPal to investigate a fraudulent money transfer that occurred.
“I called PayPal and they told me I transferred the money to Bank of America,” Clive said. “I said I didn’t have a Bank of America account.”
Clive’s claim to Paypal’s dispute resolution team was dismissed, as were the appeals that followed.
“Within 10 minutes of filing a claim, I get an email saying they’ve rejected the claim and everything looks fine,” Clive said.
Clive produced emails from Paypal showing that the company was continuing to rule against his appeals.
“We have completed our review of your case of unauthorized activity and have determined that there has been no unauthorized use,” PayPal told Clive in an email.
Clive thought PayPal’s customer service wasn’t taking her case seriously, so she reached out to our investigation unit for help.
“I called you because I’m watching KOAA,” Clive said. “I love channel 5.”
News 5 Investigates contacted PayPal with questions about Clive’s case — and within 24 hours of sending a formal email request, PayPal conducted another review of the case and overturned its decision initial.
“Thanks for contacting,” said a spokesperson for Paypal. “Our dedicated customer support team has reviewed this case and contacted Ms. Clive with an update on her account. The review of her dispute is complete and her account has been reinstated.”
After verifying his account, the $ 1,127 had been returned.
“I appreciate your attention and concern,” Clive said. “You take care of your people.”
News 5 Investigates is here to help you in any way it can.
If you have a problem or issue that you feel needs our attention, you can always email our investigation team: News5Investigates@KOAA.com.